Shoppers FAQ's

What is Shoppers & Packers?

Shoppers & Packers is a quick and easy way to do your grocery, essentials and non-essentials shopping. Simply pick your favorite store on our website or app, load your cart, and go through checkout. The store delivery boy will deliver your order to your doorsteps.

Best Quality, Best Price & Best Service is our priority.

Follow us on: https://www.facebook.com/shoppersandpackers/

Can I select products from multiple stores in one order?

No, Shopper will have flexibility to select products only from one store at once. You will need to place separate orders if wishes to purchase from multiple shops.

What payment methods are accepted?

We have Cash on Delivery option, and also accept all forms of credit and debit cards that are enabled for online payments. EMI Option is available through the payment gateway.

*Interest Charges Apply

Can I have my order delivered to a different address than usual?

Yes, you can add different delivery addresses to your account. Each order will be delivered to the address you choose, so double check that you have chosen the right address before confirming an order. Remember that store availability may change based on your location.

Can customer pickup from shop by ordering online?

Yes, to avoid the long queues and maintain social distancing, Shoppers can place the order online and pickup from shop during shop open hours. This will help shopper in saving time and money.

Are there any charges when customer orders online and pickup from store?

No Additional or hidden Charges.

How do I know the status of my order?

In the app or on the webpage, you will get updates of your order. You will get notified when your order is ready to pick-up / delivered.

You will also get two email updates. The first one is a confirmation email and allows you to verify the details of your order. The second one is sent once your order is ready to pick-up /delivered. It shows you the details of your order and allows you to leave feedback and rate your experience.

What happens if a product I ordered is out of stock?

Store owner will call you if an item is out of stock and suggest possible replacements. We will initiate refund for the missing or out of stock product. Please keep your phone nearby, as store owner will contact you to confirm your order before checkout.

What do I do if there is an issue with my order?

We are terribly sorry that you had a bad experience. Please contact us at info@shoppersandpackers.com or through the chat feature on Shoppers & Packer so we can find a solution.

Will you use my number to call me?

Yes, Store owner will call you before they checkout to ask if you have any last minute requests and to ask about alternative arrangements for items that are out of stock. Store owner may also call you if they are having trouble finding your delivery address. Your personal information is kept safe.

Can changes and refunds be made?

Sure! Please write to us at info@shoppersandpackers.com or through the chat feature on Shoppers & Packers, and we will make sure to help you out.

How long does it take to receive a refund?

It usually takes five to ten business days to process a refund. The time it takes to process a refund may vary depending on your bank. If a refund is not reflected in your account after 10 business days, please contact your bank directly. Some banks take up to two weeks to process refunds.

Should I tip delivery agent?

Our delivery agents are compensated fairly. However, you can choose to tip with cash if you’d like to show your delivery agent some extra love!

Shop Owners FAQ's

How to associate with Shoppers & Packers?

Register your store @ https://www.shoppersandpackers.com/vendor-register/ by providing Store Name, Store Phone Number, Store Email Id and Store Location.

Once the Admin approve, your store will be online within 24 Hrs. You will get access to Store Manager to add/remove/edit products on your store.

Can store owners maintain catalog alone ?

Yes Of course, As a store owner you can just display your products and store details.

A very good opportunity to showcase your creativity and sell your products offline / online.

How store owners knows when customer makes an order?

Store owners will receive an email to the registered email id, and also store owners can see the orders received on MyStore / Store Manager dashboard.

How to add products/service items for a business?

Login using your Store registered username and go to MyStore / My Account

  • Click On Store Manager
  • Go To Products
  • Add New
  • Select Simple Product
  • Type Product Name In Product Title
  • Provide M.R.P under Price section
  • Provide offer Price under Sales Price section
  • Provide some short description of product.
  • Provide description, if needed.
  • Upload the photo of product from your mobile / computer gallery or just take a picture of product and upload from your mobile.
  • Select appropriate categories and sub-categories of product
  • Provide SKU Id, if you want to maintain the Inventory.
  • Click On Submit Button

How to enable/disable an existing store on Shoppers & Packers?

Kindly write to us, we will disable the store from our platform.

How to update products/services prices?

Login using your store registered credential and go to My Store or My Account -> Store Manager

  • Go To Products
  • Select the product for which you want to make changes
  • Click on Edit Button
  • Make necessary changes as required and submit.

How to delete products from my store?

Login using your store registered credential and go to My Store or My Account -> Store Manager

  • Go To Products
  • Select the product which you want to delete
  • Click on Delete Button

Can we add items names in different Language?

Yes, using google translator/typing you can enter Category Name, Item Name, Item Description in required language

Example:

Basmati Rice – 50Kg As బాస్మతి రైస్ – 50 కిలోలు

How to change shop open timings ?

Login using your store registered credential and go to My Store or My Account -> Store Manager

  • Go To Settings
  • Select Store Hours
  • Edit Store Hours and Save

How to change Shop banner, Shop Phone Number, Shop Description, ?

Login using your store registered credential and go to My Store or My Account -> Store Manager

  • Go To Settings
  • Select Store
  • Edit Store Information and Save
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